In big corporations where direct dealing with a large number of customers take place, inbound technical support team is very important. There was a time when these services used to be in-house and companies hired a large number of employees just for the call centers.
With the change in time, the need of outsourcing such service to save resources came to light and it allowed call centers to grow which exclusively provide inbound technical support to big corporate.
These companies take complete process in their hands and provide enough man power to tackle with different tasks like technical query support, installation and repair support, maintenance and management support, troubleshooting and operation support etc.
How does this work?
Generally all the calls coming to the support number is forwarded to the call center where either with the help of IVR (Interactive voice response) or support person the right department gets it. The department then listens to the issue and provides remote support. In case the client needs a visit of an engineer or technical support person, which can be arranged as well.
These companies often help the big corporate companies in the inbound technical support process. There are support providers like Riddhi Corporate that have good reputation in the field. It is important to choose the right company to outsource your customer care department.
Points you should keep in mind while choosing the company
What is cheaper and effective? In-house or outsourcing?
When you get an in-house call center for your customer care department, you have to do a complete setup for the whole process. Man power, equipment's, accounting and other processes will increase the burden to several folds.
It is thus better to outsource the services to other companies that have expertise and experience to provide sufficient man power and has adequate number of hardware for the proper support.
With the change in time, the need of outsourcing such service to save resources came to light and it allowed call centers to grow which exclusively provide inbound technical support to big corporate.
These companies take complete process in their hands and provide enough man power to tackle with different tasks like technical query support, installation and repair support, maintenance and management support, troubleshooting and operation support etc.
How does this work?
Generally all the calls coming to the support number is forwarded to the call center where either with the help of IVR (Interactive voice response) or support person the right department gets it. The department then listens to the issue and provides remote support. In case the client needs a visit of an engineer or technical support person, which can be arranged as well.
These companies often help the big corporate companies in the inbound technical support process. There are support providers like Riddhi Corporate that have good reputation in the field. It is important to choose the right company to outsource your customer care department.
Points you should keep in mind while choosing the company
- Make sure that the company has enough man power to support the customer care department.
- It is important to hire a company which can provide 24x7x365 day support.
- A company with multi lingual support system is also good for business.
What is cheaper and effective? In-house or outsourcing?
When you get an in-house call center for your customer care department, you have to do a complete setup for the whole process. Man power, equipment's, accounting and other processes will increase the burden to several folds.
It is thus better to outsource the services to other companies that have expertise and experience to provide sufficient man power and has adequate number of hardware for the proper support.
